At The CBD Project, we strive to provide high-quality content and maintain editorial standards. However, we understand that mistakes can happen, and we welcome feedback from our readers to help us improve our content and correct any errors.
If you have a complaint about any of our editorial content, please follow the guidelines below:
Contact us: Please email us at info@thecbdproject.co.uk with the subject line “Editorial Complaint.” In your email, please provide details of the content in question, including the title, author, and date of publication. Please also provide a clear and concise explanation of your complaint, including any factual inaccuracies, errors, or concerns about bias or tone.
Investigation: We take all complaints seriously and will investigate your complaint thoroughly. We will review the content in question, consult with the relevant author or editor, and seek additional information if necessary.
Response: We will respond to your complaint within two weeks of receiving it. If we determine that an error has been made, we will correct it promptly and prominently, and acknowledge our mistake. If we believe that your complaint is unfounded, we will explain our reasoning and provide a detailed response.
Appeals: If you are not satisfied with our response, you may appeal to our editor-in-chief by emailing editor@thecbdproject.co.uk. The editor-in-chief will review your complaint and respond within two weeks.
External Bodies: If you are still not satisfied with our response, you may refer your complaint to an external body, such as the Independent Press Standards Organisation (IPSO) or the Advertising Standards Authority (ASA).
At The CBD Project, we are committed to maintaining the highest editorial standards and providing accurate, unbiased information to our readers. We welcome feedback and appreciate the opportunity to correct any errors or address any concerns. Thank you for your support and engagement with our content.